We want you to shop with complete confidence. If you’re not satisfied with your purchase, we offer a straightforward return and refund process.
Order Cancellations You may cancel your order at any time before it is shipped. Please contact us at contact@northpointmart.com within 12 hours of placing your order for cancellations or changes.
Refund Eligibility You are eligible for a full or partial refund under the following conditions:
- You did not receive your order within the guaranteed timeframe.
- The product received is incorrect, damaged, or not as described.
Refunds Are Not Available If:
- The delivery delay was caused by incorrect address details provided by the customer.
- The order was impacted by customs delays, natural disasters, or other uncontrollable events.
30-Day Money-Back Guarantee All products are backed by our 30-day satisfaction guarantee. If you’re not happy with your purchase, contact us at contact@northpointmart.com to request a return. Returned items must be unused, in original packaging, and shipped at your expense unless otherwise agreed.
Return Instructions Please email contact@northpointmart.com before returning any product. Unauthorized returns may not be accepted. Once your return is approved and received, we will issue a refund to your original payment method within 5–10 business days.
Exchanges & Replacements In cases of defective or incorrect items, we will offer a replacement or full refund. We may request a photo for quality control and documentation purposes.
Need Help? For any questions regarding returns or refunds, contact our support team at contact@northpointmart.com.